Tech support is simultaneously a source of joy and frustration, especially if one is past the threshold of idiocy but before the gateway to mastery, today being betwain those became painfully clear.
Me: I currently have two login accounts and can never tell which I’m using
Tech: Isn’t there a different login name
Me: No
Tech: “That’s impossible”
Me: I thought that, too
Tech: Yes, it does list you twice, Mr. Robinson.  It will take a few minutes to fix this, I will call back when it’s done
*Minutes later*
Tech: Mr. Robinson, you’re account’s have been reconciled
So, I try logging in, no success.  Turns out “reconciled” is secret technical code for “I deleted them”.  Needless to say, I called back, got another technician, who apologized, and created a new account. I logged in with it, it worked but when attempting to edit my employee information, found that there are now THREE Terry Robinsons, with the same address, work location, but different phone numbers.  Arg…. If I’m lucky, the process will repeat such that I will be legion.

Tech support is simultaneously a source of joy and frustration, especially if one is past the threshold of idiocy but before the gateway to mastery, today being betwain those became painfully clear.
Me: I currently have two login accounts and can never tell which I’m using
Tech: Isn’t there a different login name
Me: No
Tech: “That’s impossible”
Me: I thought that, too
Tech: Yes, it does list you twice, Mr. Robinson.  It will take a few minutes to fix this, I will call back when it’s done
*Minutes later*
Tech: Mr. Robinson, you’re account’s have been reconciled
So, I try logging in, no success.  Turns out “reconciled” is secret technical code for “I deleted them”.  Needless to say, I called back, got another technician, who apologized, and created a new account. I logged in with it, it worked but when attempting to edit my employee information, found that there are now THREE Terry Robinsons, with the same address, work location, but different phone numbers.  Arg…. If I’m lucky, the process will repeat such that I will be legion.