So I talked to Sprint about ending my service to get an iPhone and chose to use the chat option instead of calling. Which was surprisingly pleasant. Here’s the transcript.
10:51:09 AMÂ Â | Chontay |
Before I transfer, is there anything else I can assist you with? |
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10:51:25 AMÂ Â | Terry Robinson |
No thank, bot. |
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10:51:52 AMÂ Â | Terry Robinson |
I r type guud. |
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10:51:59 AMÂ Â | Chontay |
One moment please while I transfer. Have a Good Day. |
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10:52:44 AMÂ Â | System |
You are being transferred to another queue. Please stand by… |
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10:52:45 AMÂ Â | System |
Chontay has left this session! |
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10:52:54 AMÂ Â | System |
Dustin M has joined this session! |
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10:52:55 AMÂ Â | System |
Connected with Dustin M |
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10:52:55 AMÂ Â | Dustin M |
Thank you for contacting Sprint. My name is Dustin. One moment while I review the past chat so that I can further assist you. |
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10:56:05 AMÂ Â | Dustin M |
I see that you are inquiring about leaving Sprint correct? |
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10:56:45 AMÂ Â | Terry Robinson |
Yep. I want an iPhone. |
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10:56:48 AMÂ Â | Terry Robinson |
A lot. |
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10:57:37 AMÂ Â | Terry Robinson |
I was wondering if I could buy off the remaining time on my contract if I switch to another provider. |
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10:57:55 AMÂ Â | Dustin M |
Are you wanting to take this number with you to the new carrier? |
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10:58:02 AMÂ Â | Terry Robinson |
Yes. I <3 my phone number |
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10:59:25 AMÂ Â | Dustin M |
What you would need to do is have them port this number from our system to theirs. You would need to do that after 7/18/2008 so that you do not incur an early termination fee. |
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11:00:31 AMÂ Â | Terry Robinson |
So, next Friday I can get an iPhone? |
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11:02:23 AMÂ Â | Terry Robinson |
I’m really jonesing for it. I’m pretty sure owning one guarantees me a place in the afterlife. |
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11:02:35 AMÂ Â | Dustin M |
You can get the I-phone whenever you would like as long as your number is not ported to AT&T before that date so that you do not incur the $200 early termination fee. |
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11:04:12 AMÂ Â | Terry Robinson |
Thank you. After I transfer, do I then call/chat back to end my service? |
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11:04:31 AMÂ Â | Dustin M |
When the number is ported out it will automatically cancel your account. |
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11:04:46 AMÂ Â | Terry Robinson |
Ok, thank you. |
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11:05:01 AMÂ Â | Dustin M |
Is there anything else that I can do for you today? |
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11:05:37 AMÂ Â | Terry Robinson |
My time with Sprint has been fine, like a high school prom date where you’re just friends and don’t party afterwards but just go get milkshakes. |
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11:06:40 AMÂ Â | Dustin M |
Thank you for your patience and you have a great day. |